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Privacy Policy
Last updated: September 2025
This privacy policy explains how Diwio (hereinafter “we”, “our” or “Diwio”) collects, uses, protects and shares your personal information when you access our website “https://solution.diwio.com/” (the “site”). We are committed to protecting your privacy and ensuring that your personal data is processed in accordance with European personal data protection regulations, in particular the General Data Protection Regulation (GDPR).
By using our site, you agree to the collection and use of your personal information in accordance with this policy.
Who We Are
The data controller for personal data is Diwio, a company registered under SIREN 507 410 116, whose registered office is located at the following address:
Diwio
121, rue du temple de Blosne – 35136 Saint Jacques de la Lande
Email : contact@diwio.com – Phone : 09 70 65 99 80
What Data Do We Collect?
When you interact with our site, we may collect the following personal data:
Directly provided personal data:
- First and last name
- Email address
- Phone number
- Territory
- Job title and organisation (where applicable)
Automatically collected data :
- Type de navigateur utilisé
- Pages visited and browsing duration
- Device information (operating system)
- Cookie-related data (see “Cookies” section below)
What Data Do We Collect?
How Do We Use Your Data?
- Respond to your requests (for example, via our contact form)
- Improve the user experience on our site (personalisation of your browsing, analysis of preferences)
- Send you marketing information (newsletters, if you have consented)
- Manage our customer relationship (to answer your questions, provide after-sales service)
- Comply with legal obligations
Legal Basis for Processing
The processing of your data is based on several legal grounds, depending on the type of interaction with us:
- Consent: For sending marketing communications (newsletters, promotions)
- Legitimate interest: To improve the operation of the site and optimise the user experience
- Performance of a contract: For the provision of our services
Cookies and Similar Technologies
The site uses cookies to improve your browsing experience. A cookie is a small text file that is stored on your device when you visit our site.
Types of cookies used:
- These cookies are essential for the proper functioning of the site (e.g. user session management)
- They help us analyse the use of the site and improve it (e.g. Google Analytics with IP anonymisation)
- These cookies allow us to personalise your experience on our site, such as remembering your preferences
- These cookies are used to offer you targeted advertisements based on your interests
When you access our site for the first time, you are informed of the use of cookies via an information banner. You may accept or refuse the use of cookies. You can also manage your cookie preferences at any time via your browser settings.
Sharing of Personal Data
We never sell your personal data.
Data Location and Security
Hosting
Your data is hosted exclusively in France, ensuring compliance with European data protection regulations.
Security
We implement appropriate technical and organisational security measures to protect your personal data:
- Encryption of sensitive data
- Accès sécurisé à nos systèmes
- Secure access to our systems
- Training our teams in data protection
In the event of a data breach likely to pose a risk to your rights and freedoms, we will inform you as soon as possible.
Data Retention Period
We retain your personal data only for as long as necessary to achieve the purposes for which it was collected:
- Contact data (prospects): 3 years from the last contact
- Customer data: 3 years after the end of the contractual relationship
- Marketing communications: Until you withdraw your consent
- Cookies: 12 months
- Legal obligations: For the duration required by applicable legislation
Your Personal Data Rights
In accordance with the GDPR, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you
- Right of rectification: You may request the correction of inaccurate or incomplete personal data
- Right to erasure: You may request the deletion of your personal data, under certain circumstances
- Right to restriction of processing: You may request that we restrict the processing of your personal data in certain cases
- Right to object: You may object to the processing of your personal data, in particular for direct marketing purposes
- Right to data portability: You may request to receive your personal data in a structured, machine-readable format
To exercise your rights, please contact us at : contact@diwio.com. We are committed to responding to your request within a maximum of 30 days.
Complaints
You may lodge a complaint with your local data protection authority. In France, this is the CNIL: www.cnil.fr. A full list of European authorities is available at : www.edpb.europa.eu.
Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be published on this page and will take effect upon update. In the event of a substantial change, we will notify you by email if you are a customer, or via a banner on our site.
We encourage you to regularly check this page to stay informed of any changes.
Contact us
If you have any questions regarding this privacy policy or if you wish to exercise your rights, please do not hesitate to contact us:
Diwio
121, rue du temple de Blosne
35136 Saint Jacques de la Lande
Email : contact@diwio.com
Phone : 09 70 65 99 80