Stationne ton bike
Support and maintenance
Ensuring the long-term viability of high-level service infrastructures
Diwio’s assistance and maintenance service is a major pillar of the operation, helping local authorities to ensure the long-term future of their secure bicycle parking facilities.
An integral part of Diwio, under the aegis of the Operations Department, our teams are divided into three divisions within the Assistance and Maintenance Department: the Customer Relations Center, the Preventive Maintenance Division and the Curative Maintenance Division.
Customer Relations Center
Aware of the stakes involved in securing bicycles, and the specific profiles and needs of users, we felt it was essential to have complete control over the Customer Relations Center (CRC), in order to guarantee a high level of service.
Part of the Assistance and Maintenance department, the Customer Relations Center operates in project mode. This organization enables us to have a shared, global vision of each parking lot from A to Z, with genuine internal management, ensuring perfect coordination for greater responsiveness, efficiency and customer satisfaction.
That’s why we’ve chosen to develop in-house skills and equip them with the resources needed to achieve our customers’ objectives: increasing the modal share of cycling by making cycling equipment safer.
Benefits
✔ Integrated turnkey operating service
✔ Serenity and sustainability for your secure bike parking service
✔ Perfect mastery of equipment
Access control, racks, parking lots, place-based capture…
✔ Perfect command of
subscription and subscription paths
(Front Office and Back Office Diwio)
✔ Project mode for responsiveness, flexibility and total control
✔ Experience and in-depth knowledge of customer needs
✔ Pro-active posture favoring upstream resolutions
Hotline
telephone and e-mail
24/7
Customer Relations
subscriptions
Coodination
maintenance teams
Video protection
relations with
police services
Preventive
Maintenance
Our past experience has demonstrated a strong correlation between the use of a secure bicycle parking facility and its quality of maintenance. Plant waste, plastic pollution, odor nuisance and urban degradation are all elements that detract from users’ experience, comfort and sense of security.
That’s why we make it a point of honour to guarantee a high-quality cleaning and preventive maintenance service.
Committed to the Social and Solidarity Economy (SSE), we support local initiatives by forging partnerships with companies and associations working in the fields of integration, social inclusion and environmental education.
Cleaning
and maintenance
of bicycle parking facilities
Maintenance
and upgrading of
technical equipment
Control
and verification of
technical installations
Information feedback
and reporting
malfunctions
Digital reporting
and shooting
Corrective
Maintenance
As a structuring public facility dedicated to the development of active mobility, secure bicycle parking facilities are designed to be used intensively by users.
The intrinsic quality of shelters, lockers, parking lots, racks… is crucial to their lifespan. This is because it largely determines the potential phases of corrective maintenance.
The availability of spare parts and the quality of engineering are all factors to be taken into account during the purchasing phase, but above all with regard to the operation of secure bicycle parking facilities, which will last several decades.
As Diwio is the first to be affected by technical failures, haphazard engineering and shortages of spare parts, all of which undermine service quality and fuel customer dissatisfaction, we take these issues to heart.
With a view to quality, collaboration and controlled operation, Diwio has forged privileged partnerships with manufacturers of equipment dedicated to secure bicycle parking.
Troubleshooting
and repairs
Interventions
emergency
Diagnosis
and cost evaluation
Coordination
logistics and technical
Controls
commissioning
Turnkey Operational
Services
Turnkey Operational
Services
