Stationne ton bike
Customer care & Maintenance
Ensuring long-term performance for high-level infrastructure.
Diwio’s assistance and maintenance service is a core pillar of the operation. We work alongside local authorities to safeguard the long-term reliability and performance of secure bicycle parking systems..
An integral part of Diwio, under the aegis of the Operations Department, our teams are divided into three divisions within the Assistance and Maintenance Department: the Customer Service Center, the Pre-plainned Maintenance Division and the Emergency Maintenance Division.
Customer Service Center
Aware of the stakes involved in securing bicycles, and the specific profiles and needs of users, we felt it was essential to have complete control over the Customer Service Center (CSC), in order to guarantee a high level of service.
Part of the Assistance and Maintenance department, the Customer Service Center operates in project mode. This organization enables us to have a shared, global vision of each parking lot from A to Z, with genuine internal management, ensuring perfect coordination for greater responsiveness, efficiency and customer satisfaction.
That’s why we’ve chosen to develop in-house skills and equip them with the resources needed to achieve our customers’ objectives: increasing the modal share of cycling by making cycling equipment safer.
Benefits
✔ Fully integrated turnkey service
✔ Serenity and long-term sustainability
✔Expertise
in access control, racks, parking lots, and user capture
✔ Complete control over subscriptions and user paths (front + back office)
✔ Agile project mode for flexibility, responsiveness, and full control
✔ In-depth understanding of user expectations
✔ Pro-active support to anticipate and resolve issues upstream
Hotline
24/7 Phone
& Email Hotline
Customer Relations
Subscriptions
Coodination
Maintenance teams
CCTV
Surveillance &
Police Cooperation
Pre-Planned
Maintenance
Our past experience has demonstrated a strong correlation between the use of a secure bicycle parking facility and its quality of maintenance. Plant waste, plastic pollution, odor nuisance and urban degradation are all elements that detract from users’ experience, comfort and sense of security.
That’s why we make it a point of honour to guarantee a high-quality cleaning and pre-planned maintenance service.
Committed to the Social and Solidarity Economy (SSE), we support local initiatives by forging partnerships with companies and associations working in the fields of integration, social inclusion and environmental education.
Cleaning
and maintenance
of bicycle parking facilities
Maintenance
and upgrading of
technical equipment
Control
and verification of
technical installations
Information feedback
and reporting
malfunctions
Digital reporting
and shooting
Emergency
Maintenance
Secure bicycle parking facilities are critical public infrastructure designed to support active mobility—and they are often used intensively by the public.
The intrinsic quality of shelters, lockers, parking lots, and racks plays a key role in determining their lifespan, and thus their need for emergency maintenance over time.
Factors like the availability of spare parts and the quality of engineering should be carefully considered from the outset—not only during purchasing but throughout the facility’s multi-decade operation.
Because Diwio is the first to feel the impact of technical failures, engineering flaws, or part shortages, we take these issues seriously. Such disruptions affect service quality and customer satisfaction.
That’s why we’ve built strong partnerships with top equipment manufacturers to ensure quality, reliability, and controlled operation—all dedicated to the long-term success of secure bike parking networks.
Troubleshooting
and repairs
Interventions
emergency
Diagnosis
and cost evaluation
Coordination
logistics and technical
Commissioning
Check
Turnkey Bicycle
Parking Services
Turnkey Bicycle
Parking Services
